Terms and conditions renter

Please read the following Terms and Conditions closely before using our Web site (the "Site"). By accessing, browsing and using this Site, you acknowledge that you have read, understood and agree to comply with the terms and conditions stated here. To the extent you book any travel products or services on this Site, you agree that these Terms and Conditions shall apply to all such transactions. If you do not agree with any part of these Terms and Conditions, YOU MUST NOT USE THIS SITE.

RentMama may at any time modify these Terms and Conditions, and your continued use of this Site will be conditioned upon the terms and conditions in force at the time of your use.

To see our full Terms & Conditions read below (The Legal Stuff). However, here is a summary of the key points to make easier reading:

  1. We act as a booking agent on behalf of our Supplier(s). We do not operate any of the services ourselves. For all bookings your contract party will with the Supplier(s) concerned and no RentMama. The suppliers booking conditions will apply to your contract and details can be obtained on request.
  2. We recommend you to contact the Supplier within 24 hours after you receive the booking confirmation, as well as to re-confirm the booking upon arrival. This will help Suppliers better prepare for your arrival.
  3. Upon confirming a booking, you agree to pay a non-transferable deposit - an advance payment for booking. You will be responsible to pay off the remaining amount/invoice price to the Supplier, and the invoice will be available when you arrive at the Supplier's. Full details will be provided to you during the booking process.
  4. In case of any modifications to/cancellation of the booking, you shall inform both parties: the Supplier and RentMama.com. You can contact RentMama.com by sending an e-mail to [email protected] Your deposit - an advance payment for booking - will refund 100% from paid deposit, if you have informed both parties (the Supplier and RentMama.com) on the cancellation no later than 14 days (336 hours) before the beginning of the lease term. Shall the application on cancellation of the booking be received later than the above-mentioned periods, or shall the booking be made for the following five days, the booking deposit is non-refundable.
  5. In the event of cancelling or changing a booking, deposits may not be transferred to another booking.
  6. Every effort is made to ensure that the Supplier(s) process your booking correctly, though in the unlikely event of a problem arising, our liability is limited to the deposit paid only
  7. Customer ratings & reviews shown on the website are the aggregated opinions of customers who have booked through RentMama, rented a car and completed and returned a feedback form to us upon their return a car.

The Legal Stuff

The following Booking Conditions together with the General Information contained on our website form the basis of your relationship with RM Travel, Ltd. (Rentmama.com Car rental) . Please read them carefully as they set out our respective rights and obligations. These Booking Conditions apply to all bookings that you make with us as set out in more detail herein.

Please note:

  1. We act as agent only in respect of all bookings we take or make on your behalf. We accept no liability in relation to any contract you enter into or for any car rental/hire or any other service that you book or for the acts or omissions of any car rental/hire or other service provider or other person(s) or party(ies) connected with the car rental/hire or other service (‘Suppliers’). For all bookings your contract will be with the Supplier of the car rental/hire or other service concerned. The Suppliers’ booking conditions will apply to your contract as well as any terms and conditions of any other booking intermediary. These terms and conditions may limit and/or exclude the Suppliers liability to you. In making a booking, you are deemed to agree to all these conditions. Copies of these terms and conditions are available from us on request.
  2. You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. 
  3. References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). "We" "us" and "our" mean Rentmama Limited.
  4. Latvian Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of Latvia.

Copyright Notice

You, the User, acknowledge that all content included on this Site, including, without limitation, the information, data, software, photographs, graphs, video, typefaces, graphics, music, sounds, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, "Content") are intellectual property and copyrighted works of RentMama Ltd  and/or various third-party providers ("Providers").

Corporate Identification and Trademarks

All contents of this Site are: © 2010 RentMama Ltd  All rights reserved. RentMama is not responsible for content on websites operated by parties other than RentMama Ltd, RentMama.com, Our Mission: Your local car hire marketplace and RentMama logo are either registered trademarks or trademarks of Rentmama Ltd, Ltd. in the U.S. and/or other countries ("Trademarks"). Other logos and product and company names mentioned herein may be the trademarks of their respective owners.

You may not use, copy, reproduce, republish, upload, post, transmit distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without RentMama's prior written consent. The use of Trademarks on any other Web site or network computer environment is prohibited. RentMama prohibits the use of Trademarks as a "hot" link on, or to, any other Web site unless establishment of such a link is pre-approved by RentMama in writing.

Our liability

We endeavor to check the accuracy of information published on this website with the Supplier(s) concerned. You should note however that we do not warrant that such information will be error free and in using this website you acknowledge that the information provided may include inaccuracies and / or typographical errors.

We act as a booking engine and intermediary for the Supplier(s) concerned. We are not a party to the agreement between you and the Supplier(s) and have no responsibility or liability to you in respect of the terms of that contract.

We recommend that you ensure that the Supplier(s) terms and conditions are to your satisfaction prior to booking because RentMama does not warrant their contents.

While we make every reasonable effort to ensure that the car rental/hire or other service listed is of an acceptable standard or other service on this site is not and should not be taken to be a recommendation from RentMama, or a representation that the premises or other service will be suitable for the users purpose.

We shall not be liable to you in the event that the car rental or other service is not suitable for your purpose.

Prices

We endeavour to ensure that all the information and prices on our website are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. We reserve the right to amend the price of unsold arrangements at any time and correct errors in the prices of confirmed arrangements.

Payment

Upon confirming a booking, you agree to pay a non-transferable deposit – an advance payment for booking. You will be responsible to pay off the remaining amount/invoice price to the Supplier, and the invoice will be available when you arrive at the Supplier’s. Full details will be provided to you during the booking process.

Confirmation

Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your arrangements on behalf of the Supplier(s) concerned by issuing a confirmation email. Please check this email carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. As we act only as agent we will have no responsibility for any errors in any documentation except where those errors were made by us. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out.

A binding contract between you and the supplier concerned comes into existence when we send your confirmation email on the supplier’s behalf to you and the terms and conditions of the supplier, in addition to these conditions, will be applicable to the contract. We suggest that you check and confirm with the Supplier(s) concerned the precise terms and conditions upon which they make the booking available to you.

The reservation numbers included on your confirmation should be quoted to the Supplier(s) concerned in all enquiries, cancellations or amendments to the reservation.

We recommend you to contact the Supplier within 24 hours after you receive the booking confirmation, as well as to re-confirm the booking upon arrival. This will help Suppliers better prepare for your arrival.

Special Requests

If you have any special requests please contact the Supplier(s) concerned and advise them at the time of booking. Neither we nor the Supplier(s) concerned can guarantee that they will be met. Further, if the Supplier(s) is unable to meet any such requests, neither we, nor they, will have any liability to you in this respect.

If you or any member of your party has any medical problem or disability which may affect your booking, please advise the Supplier(s) concerned before we confirm your booking so that they can advise as to the suitability of the chosen arrangements.

Cancellations and amendments to confirmed bookings by you

In case of any modifications to/cancellation of the booking, you shall inform both parties: the Supplier and RentMama.com. You can contact RentMama.com by sending an e-mail to [email protected] Your deposit – an advance payment for booking – will refund 100% from paid deposit, if you have informed both parties (the Supplier and RentMama.com) on the cancellation no later than 14 days (336 hours) before the beginning of the lease term. Shall the application on cancellation of the booking be received later than the above-mentioned periods, or shall the booking be made for the following five days, the booking deposit is non-refundable.

In the event of cancelling or changing a booking, deposits may not be transferred to another booking.

The reservation numbers included on your confirmation should be quoted to the Supplier(s) concerned in all enquiries, cancellations or amendments to the reservation.

We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Supplier in relation to any alternative arrangements offered by the Supplier but we will have no further liability to you.

Circumstances beyond our control

Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations to you is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the Supplier in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Behaviour

You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the Supplier(s) concerned. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other partys full legal costs) as a result of your actions.

Credit / Debit card transactions

RentMama makes all reasonable efforts to ensure that card transactions are secure. However, if unauthorised charges appear on the credit /debit card (statement) you have used on RentMama at any time during or after you have made your reservation, conducted your transaction, or disclosed your credit / debit card details on the website, RentMama shall not be liable or responsible in any way in respect of any damage or loss of whatever nature, suffered by you arising from or in any way connected with the use, transaction or disclosure of the card details.

Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. Some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.

Passports and visas

We are entitled to assume that all members of your party hold valid passports for the entire duration of the arrangements you chose to purchase. You are recommended to check the up to date position on visa, passport and health requirements, with the Supplier(s) concerned, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.

Complaints

If you have any complaints concerning any services we provide, you must inform us straight away in writing and in any event within 28 days of the end of any arrangements booked through us. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide (as opposed to any service provided by any car owner for whom we are not responsible) is limited to the deposit you pay to us in relation to the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that our employees whilst acting in the course of their employment.

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